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Help Center
Last updated: 18 October 2026
Quick answers for Movie Gress. For legal details see Terms and Privacy.
Getting started
Can I watch without an account?
Yes. Guests can browse and watch a 5-minute preview. Sign in to watch the full title.
How do I create an account?
Open Sign up, enter email and password (at least 8 characters), or use Continue with Google if that option is shown.
What does Continue with Google do?
It signs you in with your Google account. We receive basic profile details (such as name and email) to create or link your Movie Gress account.
What titles are available?
Only titles we host for this library. The catalogue can change over time.
Account & profiles
How many profiles can I have?
Up to five profiles per account, so different people in a household can keep separate lists and progress.
I forgot my password.
Use the reset link on the login page. If email reset is not configured yet, contact [SUPPORT_EMAIL].
How do I manage my account?
Sign in and open Account to update your profile photo, password, and plan summary.
Kids profiles & parental controls
What is Kids mode?
A Kids profile keeps mature titles out of that profile’s shelves. Ratings are guidance only — parents should still supervise.
Who should create the account?
Someone 18+ should own the account. Minors should use Movie Gress only with parent or guardian consent.
Plans & billing (coming soon)
Can I subscribe today?
Not yet. Plans are listed on Plans with prices, but checkout buttons stay Unavailable until payments go live. During this period access may be free or limited.
What plans will be offered?
Basic ($7.99), Standard ($12.99), and Premium ($17.99), with different quality and screen limits. See Plan rules on the Plans page.
Who handles card payments?
When paid plans launch, payments will go through [PAYMENT_PARTNER]. We do not store full card numbers on our servers.
Cancellation & refunds
How do refunds work?
See our Refund Policy. Rules marked “when paid plans launch” do not apply until we actually charge for a plan.
Can I cancel later?
When subscriptions are live, you will be able to cancel from Account; access continues to the end of the paid period (see Plan rules).
Playback problems
Video buffers or looks soft.
Check your connection, try a shorter title or lower quality if the player offers it, and close other heavy apps. Wired or strong Wi‑Fi helps.
Which browsers work best?
Recent versions of Chrome, Edge, Firefox, or Safari on desktop; up-to-date mobile browsers on phones and tablets.
A title won’t play / “not ready yet”.
Some titles are still processing after upload. Try another title or check back soon. If it keeps failing, tell us which title.
Should I clear cache?
If the player acts oddly after an update, refresh the page or clear site data for Movie Gress, then sign in again.
Audio & subtitles
How do I change audio language?
Use the audio control in the player when multiple tracks are available for that title.
Subtitles missing?
Not every title has every language. If a track should exist and does not appear, report the title to support.
Privacy & cookies
How do I change cookie choices?
Open in the footer anytime. Optional cookies stay off until you accept them.
Do you show ads?
We do not currently show ads or load advertising trackers. The Advertising cookie category is reserved for the future and is off by default.
Report a problem / copyright complaint
Something is broken.
Email [SUPPORT_EMAIL] with what you were doing, the device/browser, and a screenshot if you can.
I need to report a copyright issue.
Rights holders: follow the takedown process in our Terms (section 11) and write to [SUPPORT_EMAIL].